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New Science Tactics

Does your Boss use a M16A2 or a AK-47?

Michael P. Warkentien
Doctoral Student, Florida Atlantic University
Guest Blogger

In his 2009 book, the Strategic Leader: New Tactics for a Globalizing World, Pisapia suggests that old science tactics must be replaced by new science tactics. He proposes that, in environments that are ambiguous, unpredictable and somewhat chaotic, simplicity allows an organization to more quickly adjust to current conditions. 

The simplicity is achieved by using the tactic of minimum specifications that are tied to the values of the organization. The Ritz Carlton Corporation provides a good example of a minimum specification to guide employee behavior when they say we are ladies and gentleman serving ladies and gentlemen.  Employees are expected to apply this value when confronted with a difficult situation for which they have not been trained.
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